Read the following section to find out more about shipping and processing orders and returns. Please don’t hesitate to get in touch if you have more questions!
The owner of Bee's Clay Cache personally hand crafts all of the products here. Due to the handmade nature of most items for sale returns and cancellations are not accepted. However, if there is something wrong with an order please report it to me as soon as possible and a fair solution will be arrived upon.
International shipping is currently unavailable except to Canada. The customer is personally responsible for all duties and fees applicable to their package in their country. The customer is responsible to ensure that their shipping address is correct and will be required to pay postage again if their order is returned to me due to a faulty address. Each order is packaged carefully and appropriately with recycled packing materials and then placed in a securely sealed crush proof shipping box. Once the package is handed over to the post office I am no longer responsible for damage incurred by its transport except in cases of faulty packaging; In such cases, the customer will be required to bring any damage to my attention immediately with photographs of the damage and the shipping box, and the issue will be resolved in the fairest way possible.
For custom orders:
Attention: custom orders are not currently being accepted and the waiting list is temporarily closed.
You must be 18+ to be added to my waiting list and place a custom order with me, or have a parent/guardian do all of the communicating and transactions on your behalf. I am not responsible for any miscommunications or misunderstandings if you are not old enough to enter into a contract with me and understand and accept my shop policies. I do not offer refunds once work on the order has begun, and any change of mind after ordering but prior to work starting will be refunded but subject to a nonrefundable deposit for my time and to cover transaction fees.